Fitness Showrooms responds

In an earlier post I mentioned that the heart rate monitor on our new BH Fitness elliptical was wildly inaccurate. I requested a solution from Fitness Showrooms and they responded very quickly by ordering a replacement part. They will send a tech to install it when it comes in. I don't know what kind of response I would have got from a big sporting goods chain but I am very pleased with the level of service we've received from Fitness Showrooms.